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Description: **Job Title: Customer Service Representative (CSR) – Logistics / Warehouse Support**
**Location:** In-House (Not Remote)
**Schedule:** Monday – Friday, 8:00 AM – 5:00 PM
**Pay Rate:** $15.00 – $18.00 per hour (based on experience)

**Position Overview**

We are seeking a dependable and detail-oriented Customer Service Representative (CSR) to support daily operations in a fast-paced logistics/warehouse environment. This role is responsible for maintaining accurate shipment records, providing customer support, and assisting with various administrative tasks.


**Key Responsibilities**

* Maintain accurate data records with shipment details
* Perform data entry and document processing
* Scan and manage documents (data imaging)
* Provide customer service and phone support
* Fax, copy, and file documents
* Assist with general office and administrative duties
* Support other departments as needed
* Complete additional tasks as assigned

**Required Skills & Qualifications**

* Strong English communication skills (verbal and written)
* Bilingual is a plus, but not required
* Typing speed of at least 45 WPM
* Basic knowledge of Microsoft Excel or equivalent systems
* Ability to recognize and interpret U.S. Customs and shipping documents
* Self-motivated and goal-oriented
* Ability to follow directions and work independently
* Strong organizational and multitasking skills
* Ability to work in a high-stress environment while maintaining professionalism, patience, and composure

**Experience Requirements**

* Experience in an industrial, trucking, or distribution environment required
* Imports/Exports experience is a plus
* High School Diploma or GED (verification required)

**Work Environment**

* In-house position (not remote)
* Fast-paced logistics/warehouse office setting