Job Position: IT Support
Location: Plano, TX 75074
Pay Rate: $35.00/hr
Shift: 1st Shift A
Description: Position Title
IT Support Administrator II
Description
The IT Support Administrator role is to provide a point of contact for users to receive support within the organization’s manufacturing operations. This includes troubleshooting, installing, diagnosing, repairing, maintaining, and upgrading systems in a 24/7 fast-paced, dynamic internet/e-commerce production environment.
The ideal candidate must take ownership of their area and have a clear customer focus, exceptional communication and people skills, and solid technical abilities. The candidate must be able to work effectively within a team of 3-4 engineers and work independently under minimal supervision. The candidate must be able to explain technical concepts to non-technical persons, have strong analytical, written, oral and presentations skills, and be a self-starter with a collaborative spirit.
Primary Responsibilities:
Focal point for communication and escalation amongst supervisors, technicians, engineering, and prodcution operations
The role provides implementation and support for production hardware and software systems
Configuration and troubleshooting of complex hardware, custom built applications, configuration management and general automation
The role requires occasional racking of servers and cable management
Support 3rd party applications
Provide configuration and troubleshooting for workstations and peripherals
Requirements:
2-4 years administrating in a Windows operating system environment
Must be results driven and works well in a team-oriented, collaborative environment. Strong customer service orientation
Solid working knowledge of network connectivity between host and client
Server and desktop hardware configuration and build experience
Excellent documentation skills and ability to communicate effectively with technical and non-technical audiences
Highly motivated to solve problems; proven troubleshooting skills and ability to analyze problems by type and severity
Understand complex relationships between components of production systems
Lifting and transporting of heavy to moderately heavy objects, such as computers and peripherals
Desirable:
Linux, Cygwin, Apache/Tomcat
NOTE: The scheduled working hours for this role will vary based on business needs.
Equal Employment Opportunity
Core Personnel Staffing is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law. Core Personnel Staffing is committed to providing reasonable accommodations to individuals with disabilities throughout the application and employment process.
At-Will Employment
Employment with Core Personnel Staffing, and any assignment with a Core Personnel Staffing client, is at-will. Either the employee or Core Personnel Staffing may terminate the employment relationship at any time, with or without cause or advance notice. Nothing in this posting is intended to create an express or implied contract of employment for any specific duration.
