Job Position: Customer Service/ Front Desk
Location: KATY, TX 77494
Pay Rate: $12.00/hr
Shift:
Description: That sounds like a wonderful role! I'd be happy to create a cheerful, charming, and professional job description for a Hotel Front Desk Receptionist.
🌟 Hotel Front Desk Receptionist: Your Next Career Chapter!
Are you known for your bright smile, exceptional people skills, and knack for making everyone feel welcome? We are looking for an energetic and highly organized Front Desk Receptionist to be the welcoming face of our hotel! This role is the heart of the guest experience, ensuring smooth check-ins, helpful service, and memorable stays from the moment guests walk through our doors.
✨ What Makes This Role Special: Key Responsibilities
As our Front Desk Receptionist, you'll be the ultimate hospitality professional, managing the flow of our lobby with grace and efficiency.
Guest Welcomer: Greet all guests warmly and professionally upon arrival and departure, handling check-in and check-out procedures quickly and accurately.
Reservation Expert: Manage reservations, process cancellations, and handle walk-ins using our property management system.
Communication Hub: Answer phone calls promptly, respond to guest inquiries (in-person and via email), and provide accurate information about hotel services, local attractions, and directions.
Financial Handler: Process payments, handle cash, credit card transactions, and maintain an accurate ledger of all transactions.
Problem Solver: Anticipate and promptly address guest requests, concerns, or issues with a cheerful and professional demeanor, escalating matters when necessary.
Lobby Ambassador: Maintain a tidy, professional, and welcoming front desk and lobby area at all times.
🎯 We're Looking for Someone Who Is:
A People Person: Genuine enthusiasm for customer service and making connections.
Highly Organized: Excellent administrative skills and the ability to multitask effectively in a fast-paced environment.
A Clear Communicator: Professional and articulate in verbal and written communication.
Tech Savvy: Comfortable using computer systems and learning new hotel management software.
Reliable and Proactive: Someone who takes initiative and anticipates guest needs.
⏰ Scheduling & Compensation
Must Have: The ability to maintain a flexible schedule, including evenings, weekends, and holidays, is required.
Compensation: This position pays $12 per hour.
