Job Position: Service Technician
Location: Tyler, TX 75703
Pay Rate: $16.00-$20.00 DOE
Shift: 1st
Description: Service Tech
Service Technician is responsible for ensuring DME is functioning correctly, maintaining inventory, and keeping accurate records. This often involves hands-on work, troubleshooting, and interacting with patients and their families. This position involves both office and on-site work.
Service Technician Key Responsibilities:
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HME Expertise: Understand HME products, services, and regulations, staying current on industry standards and compliance.
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Timely Service: Complete all services within 30 days.
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Regional Delivery Goals: Support regional delivery targets and operational efficiency.
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Patient Education: Educate patients on equipment use and care.
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Accurate Reporting: Submit detailed patient visit reports.
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Emergency Resolution: Promptly resolve emergency equipment issues.
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Quality Improvement: Participate in quality enhancement initiatives.
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Oxygen System Maintenance: Maintain and troubleshoot home oxygen systems as needed.
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Equipment Delivery/Setup: Deliver and set up medical equipment as needed.
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Routine Maintenance/Repairs: Conduct preventative maintenance and timely repairs.
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Hazard Reporting: Report equipment hazards and incidents promptly.
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Service Accuracy: Ensure accuracy and timeliness in all services and deliveries.
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Route Optimization: Coordinate technician routes for efficiency.
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Operational Assistance: Assist management with services, deliveries, warehouse, and inventory.
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Parts Ordering: Accurately order necessary parts and equipment.
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Work Order Confirmation: Confirm work order and manufacturer delivery status.
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Inventory Management: Maintain accurate inventory records in spreadsheets and Bright Tree.
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Inventory Data Accuracy: Ensure inventory data consistency across systems.
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Overdue Tracking: Assist in managing overdue statuses.
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Warehouse Logging: Log all equipment movement precisely.
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Accurate Inventory: Maintain accurate equipment and parts inventory.
Service Technician Requirements:
High School Diploma, Clean Driving Record and Background Check Required.
