Job Position: Guest Experience Ambassador
Location: Las Vegas, NV 89109
Pay Rate: $21.00/hr
Shift:
Description: CORE PERSONNEL STAFFING
Role: Guest Experience Ambassador for Grand Prix Plaza Attractions
Core Personnel Staffing has been engaged by Grand Prix Plaza to perform guest experience services for F1X, F1 SIMULATORS, F1DRIVE, F1 HUB, Box Office and the Grand Prix Plaza in general. We are seeking outgoing professionals to perform outstanding guest experience services at Grand Prix Plaza, bringing energy and enthusiasm to every guest interaction.
In this guest-facing role, you will guide guests, share engaging motorsport knowledge, and help create a seamless, welcoming, and memorable experience for all. If you’re passionate about hospitality and committed to excellence, join the Core Personnel team in creating unforgettable guest experiences at Grand Prix Plaza!
All individuals hired for this position will be employees solely of Core Personnel, and not of Grand Prix Plaza. Core Personnel will be solely responsible for all employment-related matters, and Grand Prix Plaza is merely the location at which such employees will perform their assigned work.
Primary Objective: To create seamless, engaging guest experiences for F1X, F1 SIMULATORS and the F1 HUB. Employees will be guiding guests through interactive exhibits, assisting with box office ticket sales, and supporting additional attractions, which may include karting, all while upholding Grand Prix Plaza’s policies, standards, and brand, as dictated by Core Personnel.
Shift Schedule: Daily shifts ranging from 9:30 AM–3:30 PM, 11:00 AM–7:00 PM, and 3:30 PM–12:00 AM, with later weekend operating hours. Weekend availability is required.
Primary Location: Grand Prix Plaza - 4400 Koval Lane, Las Vegas, NV 89109 just east of the Las Vegas Strip.
Essential Functions and Responsibilities
Guest Engagement and Service Excellence
Greet every guest with enthusiasm, courtesy, and professionalism, serving as their primary point of contact. Proactively answer questions, provide accurate directions, and offer personalized service while upholding Grand Prix Plaza’s policies, standards, and brand, as dictated by Core Personnel.
Keep guests informed with timely, accurate updates on wait times, entry, and delays. Handle concerns calmly, take ownership of resolving them when appropriate, and escalate complex matters to management.
Treat every guest, including VIP and high-profile guests, with the same care, respect, and discretion.
Operate in-house ticketing software to complete guest transactions accurately and efficiently.
Maintain a polished appearance and consistently uphold established service standards dictated by Core Personnel for Grand Prix Plaza throughout every shift.
Operational Support and Presentation Standards
Operate and support designated attractions in accordance with training and established operating procedures, managing guest flow to minimize congestion and create a seamless experience.
Continuously monitor assigned areas for safety concerns and operational or guest-related issues, responding promptly and escalating to management as needed.
Maintain the cleanliness, organization, readiness, and technical functionality of work areas and equipment before, during, and after operations.
Collaborate with management and team members to consistently uphold brand standards and the quality of the attraction.
Perform other assigned duties related to the guest experience.
Minimum Qualifications and Requirements
Prior experience in guest services, hospitality, attractions, box office, or events strongly preferred.
Strong organizational, problem-solving, and communication skills, with a genuine commitment to delivering an outstanding guest experience for all.
Ability to remain attentive, calm, and professional in a fast-paced, high-pressure environment, respond appropriately to guest concerns and safety issues, collaborate with team members, and take ownership of assigned responsibilities.
Availability to work evenings, weekends, and late weekend hours; willingness to learn and consistently follow company policies, operating procedures, and service standards.
Ability to stand, walk, bend, and kneel for extended periods, lift up to 50 pounds unassisted, and perform other duties as needed.
Core Personnel is responsible for hiring, compensation, payroll, benefits, employment administration and other employment related matters concerning its employees. Grand Prix Plaza is the location at which employees will perform their assigned work, and such work does not, in itself, create any sort of employment relationship between the Core Personnel Staffing employee and Grand Prix Plaza.
While performing work at Grand Prix Plaza, each Core Personnel employee is expected to comply with all applicable policies, procedures, safety and security requirements, codes of conduct, and other rules communicated by Core Personnel from time to time (including those of Grand Prix Plaza).
Core Personnel Staffing Services
Address: 2700 Chandler Ave Building A Suite 1, Las Vegas, NV 89120
Phone: (725) 231-0451
Pay rate: $21
