Job Position: Guest Experience Ambassador for Karting Operations
Location: Las Vegas, NV 89109
Pay Rate: $21.00/hr
Shift:
Description: CORE PERSONNEL STAFFING
Role: Guest Experience Ambassador for Karting Operations at Grand Prix Plaza
Core Personnel Staffing has been engaged by Grand Prix Plaza to perform guest experience services for F1 DRIVE. We are seeking outgoing, dynamic, high-energy professionals to perform karting operations at Grand Prix Plaza and provide Grand Prix Plaza guests with a welcoming, organized, and memorable karting experience, all while upholding Grand Prix Plaza’s policies, standards, and brand, as dictated by Core Personnel.
In this guest-facing role, you will guide guests through their F1 DRIVE karting experience, support safe and efficient track operations, and uphold the highest standards of hospitality. From the first welcome to the final lap, every interaction should reflect professionalism, attentiveness, and genuine care.
All individuals hired for this position will be employees solely of Core Personnel, and not of Grand Prix Plaza. Core Personnel will be solely responsible for all employment-related matters, and Grand Prix Plaza is merely the location at which such employees will perform their assigned work. Join the Core Personnel team and help shape the future of the karting experience at Grand Prix Plaza!
Primary Objective: To deliver exceptional, seamless karting experiences for F1 DRIVE by combining attentive guest service with safe, consistent track operations. Uphold high standards of service, discretion, cleanliness, and professionalism for every guest, without compromising safety for speed or convenience.
Shift Schedule: Daily shifts ranging from 9:30 AM–3:30 PM, 11:00 AM–7:00 PM, and 3:30 PM–12:00 AM, with later weekend operating hours. Weekend availability is required.
Primary Location of work: Grand Prix Plaza - 4400 Koval Lane, Las Vegas, NV 89109 just east of the Las Vegas Strip.
Essential Functions and Responsibilities
Guest Engagement and Service Excellence
Welcome every guest with enthusiasm, courtesy, and professionalism, setting a consistently high standard for the F1 DRIVE karting experience.
Proactively engage guests and explain the karting process clearly so guests feel informed and prepared.
Deliver engaging safety briefings and communicate track rules and procedures clearly and confidently to individuals and groups.
Communicate wait times, race readiness, and operational delays accurately and respectfully, keeping guests informed throughout their experience.
Address guest questions and concerns calmly, take ownership of appropriate service resolutions, and escalate complex matters to management.
Demonstrate discretion and poise when assisting high-profile clientele, while extending the same standard of care and respect to every guest.
Maintain a polished appearance and professional conduct throughout each shift.
F1 DRIVE Karting Operations and Safety
Support safe, organized, and timely race sessions in accordance with training and established operating procedures.
Assist guests with required safety equipment and with entering and exiting karts, following approved procedures.
Continuously monitor the track, pit area, and drivers for potential safety concerns, respond promptly, and notify management as needed.
Communicate and enforce karting rules consistently and courteously, maintaining a welcoming environment without compromising safety.
Load, unload, position, push, pull, drive, start, stop, and charge karts as assigned, following equipment-specific procedures.
Report kart, equipment, and track concerns to management and follow established protocols for equipment requiring attention.
Operational Support and Presentation Standards
Manage guest flow in karting queues, briefing areas, and loading and unloading areas to minimize congestion and support a seamless experience.
Maintain the cleanliness, organization, and readiness of the track, pit, kart shop, safety equipment, and associated guest areas before, during, and after operations.
Complete assigned opening, operating, and closing checks in accordance with established procedures dictated by Core Personnel for Grand Prix Plaza.
Perform other assigned duties related to karting operations and the karting guest experience.
Minimum Qualifications and Requirements
Prior experience in guest services, hospitality, attractions, events, or karting operations strongly preferred.
Commitment to exceptional guest service, with strong organizational, problem-solving, and communication skills, including the ability to confidently address groups and clearly explain safety rules and operational procedures.
Ability to remain attentive, calm, and professional in a fast-paced environment, respond appropriately to guest concerns and safety issues, collaborate with team members, and take ownership of assigned responsibilities.
Availability to work evenings, weekends, and late weekend hours; willingness to learn and consistently follow company policies, karting procedures, and service standards, including using required protective equipment in a noisy, outdoor track environment with varying weather conditions.
Ability to stand, walk, bend, and kneel for extended periods, lift up to 50 pounds unassisted, and perform assigned karting duties, including pushing, pulling, and driving karts as trained.
Core Personnel is responsible for hiring, compensation, payroll, benefits, employment administration and other employment related matters concerning its employees. Grand Prix Plaza is the location at which employees will perform their assigned work, and such work does not, in itself, create any sort of employment relationship between the Core Personnel Staffing employee and Grand Prix Plaza.
While performing work at Grand Prix Plaza, each Core Personnel employee is expected to comply with all applicable policies, procedures, safety and security requirements, codes of conduct, and other rules communicated by Core Personnel from time to time (including those of Grand Prix Plaza).
Core Personnel Staffing Services
Address: 2700 Chandler Ave Building A Suite 1, Las Vegas, NV 89120
Phone: (725) 231-0451
Pay rate: $21
