Customer Service Representative (CSR) - Bilingual
Location: Carrollton, TX 75007
Pay Rate: $18.00/hr
Shift: 8:00 AM – 5:00 PM or 9:00 AM – 6:00 PM (Monday through Friday)
Job Description
A Customer Service Representative (CSR) is the frontline link between our company and our customers. They handle inquiries, troubleshoot issues, process orders, and ensure overall customer satisfaction. Acting as the voice of the brand, the ideal candidate will represent our company with professionalism and warmth across various channels including phone, email, and live chat.
Duties and Responsibilities
Other duties may be assigned.
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Bilingual Support: Provides seamless, professional assistance to a diverse customer base in both English and Spanish (100% bilingual required).
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Inquiry Management: Serves as the primary resource for customer inquiries regarding products, services, company policies, and pricing. (Note: Most of the daily workflow involves responding to emails, alongside live chat and phone support).
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Issue Resolution: Actively listens to investigate customer complaints, troubleshoots complex problems, and delivers appropriate, timely solutions or alternatives.
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Account Coordination: Processes customer orders, returns, exchanges, and account updates while accurately calculating charges and processing billing transactions.
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CRM Documentation: Maintains highly detailed, accurate, and up-to-date records of all customer inquiries, complaints, and actions taken within the CRM system.
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Interdepartmental Routing: Escalates complex issues to supervisors or routes tasks efficiently to internal teams (such as technical support or billing) to ensure a smooth resolution.
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Office Housekeeping: Performs daily housekeeping and keeps the designated workstation clean, organized, and professional.
Qualifications
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Language Skills: Must be 100% fully bilingual in English and Spanish with exceptional, polite verbal and written communication skills in both languages.
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Technical Proficiency: Prior familiarity with multi-line phone systems, live chat software, and basic database management or CRM platforms.
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Time Management: Highly organized professional with a proven ability to multitask, prioritize tasks, and manage email queues or ticketing systems effectively.
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Core Competencies: Must be a reliable self-starter, demonstrate common sense problem-solving skills, and maintain a high level of accuracy and data integrity.
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Availability: Must be punctual, dependable, and able to work the full designated shift hours.
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Screening: Must be able to pass a pre-employment background check and E-Verify screening.
How to Apply
The hiring process is managed through the Carrollton branch. You can apply using either method below:
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Online: Visit
[https://corepersonnel.zenople.com/apply/CORE](https://corepersonnel.zenople.com/apply/CORE)(Important: Select the Carrollton office during the application). -
In-Person: Visit the Carrollton office directly to fill out an application at:
CORE Personnel
1430 Valwood Pkwy, Suite 100
Carrollton, TX 75006
#ENGHP
